Fixing Hisense TV Apps Crashing: 7 Quick Solutions

If you’re reading this, chances are you’ve encountered the frustrating issue of your Hisense TV apps crashing.

Don’t worry; you’re not alone. Many of us have faced this problem, but I’m here to help you get those apps back on track.

In this blog post, we’ve tackled the frustrating issue of app crashes on Hisense TVs.

Here’s a quick summary of the seven solutions we’ve discussed to resolve this problem:

1. Clear App Cache and Data: Clear cached data and app data through the TV settings to give your apps a fresh start.
2. Update Your TV Software: Keeping your TV’s software up-to-date can improve app compatibility and reduce crashes.
3. Check Your Network Connection: Ensure a stable and fast network connection, as slow or unstable networks can cause app crashes.
4. Factory Reset Your TV: As a last resort, perform a factory reset to start fresh, but remember to back up your data before doing so.
5. Update the Problematic App: Check for updates for the app that’s crashing and ensure you’re running the latest version.
6. Check for Overheating: Ensure proper TV ventilation, clean vents, and avoid overworking the TV to prevent overheating-related crashes.
7. Contact Hisense Customer Support: If all else fails, reach out to Hisense’s customer support for specialized guidance and assistance.

Solution 1: Clear App Cache and Data

One of the most common reasons for app crashes on Hisense TVs is a build-up of cached data. Let’s clear that clutter out and give your apps a fresh start.

1. Navigate to the App: Use your remote control to scroll through your apps and select the one that’s been causing trouble. Press the “Options” button on your remote, and a menu will appear.
2. Access the App Info: In the menu, you’ll see an option called “App info” or something similar. Highlight it and press “OK.”
3. Clear Cache: Within the “App info” section, you’ll find options to clear the app’s cache and data. First, select “Clear Cache” and confirm your choice. This will remove temporary data that might be causing issues.
4. Clear Data: After clearing the cache, go back and select “Clear Data.” Be aware that this will reset the app to its default state, erasing any login information or custom settings. So, you’ll need to set up the app again afterward.
5. Restart the TV: After clearing the cache and data, restart your Hisense TV. This step is essential to ensure the changes take effect.

Now, try launching the problematic app. It should run smoothly without any crashes. If not, don’t fret; we have one more trick up our sleeves.

Solution 2: Update Your TV Software

Outdated TV software can sometimes lead to app compatibility issues. Ensuring your Hisense TV is running the latest software version can make a world of difference.

1. Go to Settings: Using your remote, head over to the “Settings” option. It usually looks like a gear or a cogwheel icon.
2. Select All Settings: Inside the settings menu, find the option that says “All settings” or something similar. This is where you can access all the detailed configurations.
3. Check for Updates: Look for the “System” or “About” section in the settings. Here, you’ll find a “Software Update” or “Check for updates” option. Select it and let your TV search for the latest software version.
4. Update Your TV: If an update is available, your TV will prompt you to download and install it. Follow the on-screen instructions to complete the update. Make sure your TV remains connected to the internet during this process.
5. Restart Your TV: Once the update is installed, restart your Hisense TV. This step is crucial to ensure the update is applied correctly.

Now, try running the troublesome app again. With the latest software in place, you should notice improved app stability and a significantly reduced chance of crashes.

Solution 3: Check Your Network Connection

Sometimes, unstable or slow network connections can lead to app crashes on your Hisense TV. Follow these steps to ensure your network isn’t the culprit:

1. Test Other Apps: First, try using other apps on your TV. Are they working fine? If it’s just one particular app crashing, the issue might be with that app. But if multiple apps are acting up, it’s worth checking your network.
2. Restart Your Router: Unplug your router, wait for about 30 seconds, and then plug it back in. This simple reset can often resolve network-related problems.
3. Check Signal Strength: Navigate to your TV’s network settings and check the signal strength. If it’s weak, you may need to reposition your router or consider getting a Wi-Fi booster.
4. Use a Wired Connection: If your TV is close to your router, consider using a wired Ethernet connection. This can provide a more stable and faster connection compared to Wi-Fi.
5. Update Router Firmware: Make sure your router’s firmware is up-to-date. Visit your router manufacturer’s website for instructions on how to do this.
6. Upgrade Your Internet Plan: If you’ve had the same internet plan for a while, it might be time to upgrade to a faster speed. Streaming apps, in particular, benefit from a strong and speedy connection.

After checking your network and making any necessary adjustments, try running the problematic app again. A stable network connection is essential for uninterrupted streaming.

Solution 4: Factory Reset Your TV

If all else fails, you can give your Hisense TV a fresh start by performing a factory reset. Please note that this should be your last resort, as it will erase all your settings and installed apps. Be sure to back up any important data before proceeding.

1. Go to Settings: Using your remote, access the “Settings” option.
2. Select All Settings: Navigate to the “All settings” or equivalent option within the settings menu.
3. Choose System: Look for the “System” or “About” section.
4. Perform a Factory Reset: Here, you should find the option to perform a factory reset. This will revert your TV to its original settings.
5. Follow On-Screen Instructions: Confirm your choice and follow the on-screen instructions to complete the process. This might take a few minutes.
6. Set Up Your TV Again: After the reset is complete, you’ll need to go through the initial setup process, including connecting to your network and re-installing your apps.

Now, test the problematic app. It should work smoothly. If it’s still crashing, the issue might be more complex, and it’s a good idea to contact Hisense customer support for further assistance.

Solution 5: Update the Problematic App

Sometimes, the app itself might be the culprit. App developers release updates to fix bugs and improve performance. Here’s how you can update an app on your Hisense TV:

1. Navigate to the App Store: Access your TV’s app store, often labeled as “Apps” or “App Gallery” on the main menu.
2. Find the Problematic App: Use the search function or browse the app categories to locate the app that’s been crashing.
3. Check for Updates: Once you’ve selected the app, look for an “Update” button or option. If an update is available, click it to download and install the latest version.
4. Restart Your TV: After updating the app, be sure to restart your TV to apply the changes.

With the app updated to its latest version, it should be more stable and less prone to crashes. Try running it again to see if the problem is resolved.

Solution 6: Check for Overheating

Overheating can cause various issues, including app crashes. Hisense TVs, like most electronics, need proper ventilation to operate optimally. Here’s what you can do:

1. Check for Ventilation: Ensure that your TV is placed in a well-ventilated area. Avoid covering the TV with cloth or any other materials that might obstruct airflow.
2. Clean the Vents: Dust can accumulate in the TV’s vents and cause it to overheat. Carefully clean the vents using a can of compressed air or a soft brush.
3. Avoid Overworking the TV: Using resource-intensive apps for extended periods can lead to overheating. Consider closing background apps and taking breaks to let the TV cool down.

By maintaining proper ventilation and preventing overheating, you can minimize the risk of app crashes due to temperature-related issues.

Solution 7: Contact Hisense Customer Support

If you’ve tried all the previous solutions and your Hisense TV apps are still crashing, it might be time to reach out to the experts. Hisense has a customer support team that can assist you in diagnosing and fixing the problem. Here’s how to get in touch:

1. Visit the Hisense Website: Go to the official Hisense website and look for the “Support” or “Contact Us” section.
2. Choose Your Location: Select your country or region to find the appropriate contact information.
3. Contact Hisense: Reach out to Hisense customer support via phone, email, or live chat. Explain the issue you’re facing, the steps you’ve already taken to fix it, and any error messages you’ve encountered.

The Hisense support team is there to help you get your TV back on track. They may be able to provide more specialized guidance or even arrange for a service technician to take a closer look at your TV.