7 Fixes: BBC iPlayer Keeps Crashing on Hisense TV

If you’re like me and enjoy streaming content from the BBC iPlayer, you might have run into the frustrating issue of it crashing on your TV.

Don’t worry; I’ve been there too, and I’ve got your back.

Here’s a quick summary of the seven fixes to address the issue of BBC iPlayer crashing on your Hisense TV:

1. Clear Cache and Data: Start by clearing the BBC iPlayer app’s cache and data to remove any corrupted files.
2. Update the BBC iPlayer App: Ensure you have the latest version of the app installed to fix compatibility issues.
3. Check Your Internet Connection: Verify that your Wi-Fi signal is strong, and your connection is stable, as a weak connection can lead to app crashes.
4. Factory Reset Your TV: As a last resort, perform a factory reset to get your TV back to its default, stable state.
5. Check for TV Firmware Updates: Keep your TV’s firmware up to date, as outdated software can lead to app compatibility issues.
6. Check for BBC iPlayer Updates: Regularly update the BBC iPlayer app to fix bugs and improve performance.
7. Perform a Soft Reset: If all else fails, try a soft reset, which is less invasive than a factory reset and can help resolve minor issues.

Fix 1: Clear Cache and Data

This is the most common solution for many streaming app issues, including the BBC iPlayer crashing on Hisense TVs. It involves clearing the cache and data for the app to remove any corrupt or outdated files. Here’s how to do it:

1. Navigate to the App Management: On your Hisense TV, go to the home screen and find the ‘Apps’ section.
2. Find BBC iPlayer: Scroll through the list of installed apps and locate the BBC iPlayer.
3. Clear Cache and Data: Once you’ve highlighted the app, press the ‘Options’ button on your remote (usually represented by three dots or lines).
4. Choose ‘Clear Cache’: Select this option to clear the app’s cache.
5. Choose ‘Clear Data’: Next, select ‘Clear Data’ to remove any stored app data. This will not delete your account or favorites; it just resets the app.
6. Restart the App: Exit the app and relaunch it. You should notice a significant improvement in its performance.

In most cases, this fix should get the BBC iPlayer up and running smoothly on your Hisense TV. But if it doesn’t, don’t worry; we have one more solution up our sleeves.

Fix 2: Update the BBC iPlayer App

Sometimes, crashes can occur due to outdated app versions. App developers release updates to fix bugs and improve stability. To ensure you’re running the latest version of the BBC iPlayer on your Hisense TV, follow these steps:

1. Go to the App Store: On your TV’s home screen, find the ‘Apps’ section and open the Hisense App Store.
2. Search for BBC iPlayer: Use the search feature to locate the BBC iPlayer app.
3. Check for Updates: If there’s an update available, you’ll see an option to update the app. Select it and let the TV do its magic.
4. Restart the App: After the update is complete, exit the app, and then relaunch it.

Updating the app can often resolve any compatibility issues with your TV and should eliminate the crashing problem.

Fix 3: Check Your Internet Connection

A weak or unstable internet connection can often lead to streaming app crashes. To ensure that your internet is not the culprit, follow these steps:

1. Check Your Wi-Fi Signal: Make sure your TV is receiving a strong Wi-Fi signal. If the signal is weak, consider moving your router closer to the TV or using a Wi-Fi signal booster.
2. Test Your Speed: Use your TV’s built-in web browser or a connected device to run an internet speed test. Ensure you have a stable connection with sufficient bandwidth for streaming.
3. Reboot Your Router: Sometimes, a simple router reboot can resolve connection issues. Unplug the router for about 30 seconds and then plug it back in.
4. Wired Connection: If possible, use an Ethernet cable to connect your TV directly to the router for a more stable and faster connection.
5. Update Router Firmware: Check if there are any firmware updates for your router and install them if available.

A solid internet connection is vital for smooth streaming, so make sure everything is in order on that front.

Fix 4: Factory Reset Your TV

If you’ve tried all the previous fixes and still have no luck, performing a factory reset on your Hisense TV can often resolve persistent issues. This should be your last resort since it will erase all your settings and data, so be sure to back up any important information. Here’s how to do it:

1. Access the Settings Menu: Navigate to the ‘Settings’ menu on your TV.
2. Select System: Within the Settings menu, find and select ‘System.’
3. Factory Reset: Look for the ‘Factory Reset’ option. It might also be listed as ‘Restore Default Settings’ or something similar.
4. Confirm the Reset: Follow the on-screen instructions to confirm and initiate the factory reset.
5. Set Up Your TV Anew: After the reset is complete, you’ll need to set up your TV again, including your network connection and any streaming accounts.

Factory resetting your TV can be a bit of a hassle, but it’s often the nuclear option that will get your TV back to its default, stable state.

Fix 5: Check for TV Firmware Updates

Outdated TV firmware can sometimes lead to app compatibility issues, including crashes. To ensure your Hisense TV’s software is up to date, follow these steps:

1. Navigate to TV Settings: Access your TV’s settings menu. This is usually done by pressing the ‘Settings’ button on your remote.
2. Find System or About: Look for the ‘System’ or ‘About’ option. This is where you’ll find information about your TV’s firmware.
3. Check for Updates: Within the System or About menu, you should see an option to check for firmware updates. Select it and follow any prompts to update your TV’s software.
4. Restart Your TV: After the update is complete, it’s a good idea to restart your TV for the changes to take effect.

Updating your TV’s firmware can resolve many underlying issues that might be causing app crashes.

Fix 6: Check for BBC iPlayer Updates

Just like your TV’s firmware, apps also receive updates to fix bugs and improve performance. To make sure you’re using the latest version of BBC iPlayer, follow these steps:

1. Access the App Store: Open the Hisense App Store from your TV’s home screen.
2. Find BBC iPlayer: Use the search or navigation feature to locate the BBC iPlayer app.
3. Check for Updates: If there’s an update available, you’ll see an option to update the app. Select it and wait for the process to finish.
4. Restart the App: After updating, exit the app and launch it again.

Keeping your BBC iPlayer app up to date is crucial for avoiding compatibility issues and crashes.

Fix 7: Perform a Soft Reset

A soft reset is different from a factory reset; it’s less invasive and won’t erase your settings or data. It can be quite effective in resolving minor issues. Here’s how to do it:

1. Turn Off the TV: Use the power button on your TV to turn it off.
2. Unplug the TV: After turning it off, unplug the TV from the power source. Wait for about 30 seconds.
3. Plug It Back In: Plug the TV back in and turn it on. This essentially refreshes the TV’s system.

Performing a soft reset can help clear any temporary glitches that might be causing the BBC iPlayer to crash.