Today, I want to share my experience with a recent hiccup I encountered on my Hisense TV: the Plex app suddenly stopped working.
Trust me; it’s frustrating when your favorite streaming app refuses to cooperate. But worry not, I dove headfirst into the issue and found a way to fix it!
In this blog post, I’ll guide you through the process of troubleshooting the Hisense TV Plex app not working issue.
In a nutshell:
- Check your internet connection.
- Update the Plex app.
- Clear the app’s cache.
- Restart your Plex server.
- Review your TV settings.
- Uninstall and reinstall Plex if needed.
Identifying the Problem
First things first, let’s identify the problem. When I tried to open the Plex app on my Hisense TV, it would either crash immediately or not load at all.
This problem was driving me crazy because I rely on Plex for all my media streaming needs.
Step 1: Check Your Internet Connection
The most common culprit for streaming app issues is your internet connection.
Before you go any further, make sure your Hisense TV is properly connected to your Wi-Fi or Ethernet.
A slow or unstable connection can cause Plex to misbehave.
Step 2: Update the Plex App
Outdated apps can be problematic.
Go to your Hisense TV’s app store and check if there’s an update available for the Plex app.
An outdated app might not be compatible with the latest server updates or your TV’s software.
Step 3: Clear the Cache
Sometimes, accumulated cache data can lead to issues.
Go to the settings of your Plex app and find the option to clear the cache.
This might solve the problem if the app was struggling due to a buildup of old data.
Step 4: Restart the Plex Server
Rebooting the Plex server can sometimes solve compatibility issues.
Go to the computer or NAS device where your Plex server is hosted and restart it.
Wait for it to fully restart before trying the Plex app on your Hisense TV again.
Step 5: Check TV Settings
TV settings can sometimes interfere with app functionality.
Go through your Hisense TV settings and make sure there are no restrictions or settings preventing the Plex app from running smoothly.
Step 6: Uninstall and Reinstall Plex
If all else fails, try uninstalling and then reinstalling the Plex app.
Sometimes, a clean installation can resolve lingering issues.
FAQs
(FAQs) related to fixing the Hisense TV Plex app not working issue:
Q1: What can I do if the Plex app on my Hisense TV won’t even start?
A1: If the Plex app crashes immediately upon launch, it could be due to various reasons.
Start by checking your internet connection, updating the Plex app, clearing its cache, or even restarting your Plex server.
These steps should help resolve the issue in most cases.
Q2: How do I clear the cache for the Plex app on my Hisense TV?
A2: To clear the cache on the Plex app, access the app’s settings on your TV, and look for an option related to clearing cache or data.
This may vary depending on the TV model and the app version, so consult your user manual or online resources for specific instructions.
Q3: I’ve tried all the steps, and the Plex app still isn’t working. What else can I do?
A3: If you’ve exhausted all the troubleshooting steps and the problem persists, you may want to consider contacting Hisense customer support or the Plex support team for further assistance.
They can provide more tailored solutions based on your specific setup and issues.
Q4: Will reinstalling the Plex app delete my media library or settings?
A4: Reinstalling the Plex app typically doesn’t affect your media library or server settings.
These are stored separately on your Plex server.
However, if you’re concerned, you can backup your Plex server settings and libraries as a precaution before reinstalling the app.
Q5: Is the Plex app issue unique to Hisense TVs?
A5: No, Plex app issues can occur on various smart TV models and devices, not just Hisense.
Q6: Can I use Plex on a Hisense TV if I don’t have a Plex server set up?
A6: Yes, you can use Plex without your own server by signing up for a free Plex account and accessing shared media from friends or other users.
However, setting up your own Plex server allows you to organize and stream your media library.
