I recently had a bit of a Netflix panic when I fired up my trusty Hisense TV, and guess what? The Netflix app was acting all kinds of wonky.
But fear not, because I managed to get it back on track, and I’m here to share my experience with you in this informal, easy-to-follow blog post.
First things first, let’s calm down and breathe.
It’s a common issue, and I’m going to guide you through the process step by step. Before you know it, you’ll be back to your favorite Netflix shows and movies.
Step 1: Check Your Internet Connection
The Netflix app is a hungry beast when it comes to bandwidth.
So, the first thing you need to do is make sure your internet connection is rock-solid.
Don’t rely on Wi-Fi alone; if possible, connect your Hisense TV to the router using an Ethernet cable for a more stable connection.
Step 2: Restart Your Hisense TV
Sometimes, all your TV needs is a little power nap.
So, turn off your TV and unplug it from the power source for a minute or two.
Then, plug it back in, turn it on, and try opening Netflix again.
Step 3: Update the Netflix App
Netflix is always evolving, and sometimes, your TV’s Netflix app needs an update to keep up. Here’s what you can do:
- Go to the Hisense app store on your TV.
- Search for the Netflix app.
- If there’s an update available, it should be indicated there. Click ‘Update’ and let it do its thing.
Step 4: Reinstall Netflix
If updating the app didn’t do the trick, it might be time to bid farewell to the old Netflix app and reinstall it:
- On your Hisense TV, go to the ‘All’ apps section.
- Find the Netflix app and select it.
- Choose ‘Uninstall’ or ‘Delete.’
- After it’s uninstalled, go back to the app store and reinstall Netflix.
Step 5: Check Your Netflix Account
Now, don’t jump to conclusions just yet. There might be an issue with your Netflix account itself. So, visit the official Netflix website and log in to your account. Make sure your subscription is active, and there are no payment issues.
Step 6: DNS Settings
If all else fails, sometimes the issue might be DNS-related. You can manually configure your TV’s DNS settings:
- Go to the TV’s settings menu.
- Find the ‘Network’ section.
- Choose ‘Advanced settings.’
- Look for ‘DNS settings’ and set it to ‘Manual.’
- Use Google’s DNS servers: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4.
- Save your settings and restart your TV.
Step 7: Contact Hisense or Netflix Support
If you’ve tried all these steps and Netflix still isn’t cooperating, it might be time to seek some professional help. Contact Hisense customer support or Netflix support for assistance. They’re there to help, so don’t hesitate to reach out.