hisense not picking up wifi 5ghz

Today, I want to share my experience and insights on a common issue I encountered – getting my Hisense TV to connect to a 5GHz WiFi network.

If you’re facing this problem, don’t fret; I’ve got two methods that should help you out. Let’s dive right in!

Why Hisense TVs Sometimes Don’t Connect to 5GHz WiFi

Before we jump into the solutions, let’s understand why some Hisense TVs might not automatically pick up a 5GHz WiFi signal.

• Hardware Limitations: Older Hisense TV models might not support 5GHz networks. Check your TV’s specifications to ensure it’s 5GHz-compatible.
• Signal Strength: The 5GHz signal may not reach your TV with enough strength, causing it to default to the 2.4GHz band. Make sure your TV is within range of the 5GHz network.
• Router Settings: Sometimes, it’s not the TV’s fault but the router’s settings. Some routers have separate network names for 2.4GHz and 5GHz, which can cause confusion for your TV.

Now that we have a grasp of the why, let’s get into the how!

Method 1: Check Your Router Settings

1. Log into Your Router: Open a web browser and enter your router’s IP address in the address bar (usually something like 192.168.1.1). You’ll need your router’s username and password, so have them handy.
2. Navigate to Wireless Settings: Look for the “Wireless” or “WiFi” tab in your router’s settings. Inside, you should find options for both 2.4GHz and 5GHz settings.
3. Combine Network Names (SSID): To simplify things for your Hisense TV, ensure that your 2.4GHz and 5GHz networks have the same SSID (network name). This will make it easier for your TV to pick up the 5GHz network.
4. Save and Reboot: After making changes, save the settings and reboot your router. Now, your Hisense TV should be able to see the 5GHz network and connect to it.

Method 2: Update Your Hisense TV Firmware

Sometimes, the issue isn’t your router, but the TV’s firmware. Here’s how to update it:

1. Connect to the Internet: First, make sure your TV is connected to the 2.4GHz WiFi network. You’ll need an internet connection to check for updates.
2. Access Settings: On your Hisense TV, navigate to the “Settings” menu. This is usually represented by a gear or wrench icon.
3. System Update: Look for an option called “System Update” or “Software Update.” Select it to check for new firmware updates.
4. Install Updates: If updates are available, follow the on-screen instructions to download and install them.
5. Reconnect to 5GHz: After updating your TV, reconnect to the 5GHz network. It should now detect and connect to it without any issues.

Remember that the steps and menu options might slightly vary depending on your specific Hisense TV model. Consult your TV’s manual for precise instructions.

Troubleshooting and FAQs

Troubleshooting: Still Can’t Connect to 5GHz WiFi?

If you’ve tried the methods mentioned in the blog post and are still facing issues, here are some additional troubleshooting tips:

1. Signal Strength: Ensure your Hisense TV is within a reasonable range of the 5GHz network. Walls and obstacles can weaken the signal, so try moving your TV closer to the router.
2. Interference: 5GHz signals have a shorter range and can be more susceptible to interference from other electronic devices. Make sure there are no devices causing interference in the vicinity of your TV and router.
3. Dual-Band Router: Double-check that your router is indeed broadcasting a 5GHz network. Some routers may have a physical switch to turn on/off the 5GHz band.
4. Channel Selection: If you’re still encountering problems, consider changing the channel your 5GHz network operates on. Interference from neighboring networks can be mitigated by selecting a less crowded channel.
5. Contact Support: If all else fails, don’t hesitate to contact Hisense customer support or your router manufacturer’s support for further assistance.

FAQs: Common Questions About Hisense TV WiFi Connectivity

Q1: My Hisense TV is new, but it still can’t connect to the 5GHz network. Why?

A: Newer Hisense models should support 5GHz WiFi, but it’s essential to ensure your router is broadcasting a 5GHz network and that you’re within its range.

If the issue persists, make sure your TV’s firmware is up to date.

Q2: What’s the difference between 2.4GHz and 5GHz WiFi?

A: The primary difference is speed and range. 5GHz networks offer faster speeds but have a shorter range, while 2.4GHz networks provide broader coverage but at a slower speed.

If you’re looking for high-speed streaming and online gaming, 5GHz is the way to go.

Q3: Can I use both 2.4GHz and 5GHz networks simultaneously on my Hisense TV?

A: Yes, many modern Hisense TVs can connect to both 2.4GHz and 5GHz networks simultaneously.

This allows you to choose the best network for your specific needs.

Q4: My Hisense TV is connected to the 5GHz network, but I’m still experiencing buffering while streaming. What can I do?

A: Buffering issues might be related to your internet speed or the streaming service itself.

Check your internet connection speed and consider upgrading if necessary.

Also, ensure your TV’s firmware and streaming apps are up to date.

Q5: I’m not tech-savvy. Can I get professional help to set up my TV on a 5GHz network?

A: Absolutely!

If you’re not comfortable with the troubleshooting steps or initial setup, consider hiring a professional to assist you.

You can contact a local tech expert or reach out to Hisense customer support.