If you’re as hooked on BT Sport as I am, you’ll know the frustration of firing up your PS5, only to find that it’s decided to throw a fit and refuse to play ball.
Q1. BT Sport keeps buffering or freezing on my PS5. What can I do to fix this issue?
Buffering and freezing issues can often be linked to your internet connection. Ensure you have a stable and fast connection. If the issue persists, consider changing your DNS settings to a more reliable option or using a wired connection instead of Wi-Fi. You can also try the DNS settings mentioned in Fix #4 of this blog post.
In summary, if you’re facing issues with BT Sport on your PS5, here are the key steps to resolve the problem:
- Check Your Internet Connection: Ensure you have a stable and fast internet connection. Use a wired connection if possible, or make sure your Wi-Fi signal is strong.
- Update and Reinstall BT Sport: Keep the BT Sport app updated on your PS5, and if you encounter issues, try reinstalling the app from the PlayStation Store.
- Check for Service Outages: Sometimes, the issue might be on BT Sport’s end. Verify if there are any reported outages or problems on their official status page.
- DNS Settings: Adjust your PS5’s DNS settings for a potentially smoother connection. Google’s DNS addresses (Primary: 8.8.8.8, Secondary: 8.8.4.4) can be reliable alternatives.
- PS5 System Update: Ensure your PS5 is running the latest system software by checking for updates regularly in the system settings.
- User Profile Cleanup: If none of the above fixes work, consider creating a new user profile on your PS5 and test BT Sport on that fresh account.
1. Network Woes: Sort Out Your Internet Connection
Before blaming BT Sport or your PS5, let’s take a moment to consider the most common culprit – your internet connection. A shaky or sluggish network can cause all sorts of streaming headaches. So, here’s what you can do:
Check Your Connection Speed:
- Go to the PS5 settings.
- Network > Test Internet Connection.
- Ensure you have a stable and reasonably fast connection.
If your internet is slower than a snail on a coffee break, consider giving your router a stern talking-to or upgrading your plan.
Wired vs. Wireless:
- For the best performance, go wired if possible. Plug in an Ethernet cable.
- Wireless can work too, but make sure you have a strong signal.
Restart Your Router:
- Sometimes, all your router needs is a breather. Turn it off, wait a minute, and then turn it back on.
2. App Refresh: Update and Reinstall BT Sport
Outdated apps can be as finicky as a cat in a room full of rocking chairs. Ensure you have the latest version of the BT Sport app. Follow these steps:
Update BT Sport:
- Go to the PS5 home screen.
- Highlight the BT Sport app.
- Press the Options button on your controller.
- Select Check for Update.
If an update is available, download and install it. Now, if you’re still hitting a brick wall, consider reinstalling the app:
Reinstall BT Sport:
- Go back to the PS5 home screen.
- Navigate to the BT Sport app.
- Highlight it and press the Options button.
- Choose Delete to remove the app.
- Head to the PlayStation Store.
- Re-download and install the BT Sport app.
3. Check for Service Outages: BT Sport Ain’t Always to Blame
Sometimes, the problem isn’t on your end at all. BT Sport might be down for maintenance or facing issues. Here’s how to verify that:
Check the BT Sport Status:
- Open a web browser on your computer or phone.
- Visit the official BT Sport status page.
- Look for any reported outages or issues.
If BT Sport is having a rough day, there’s not much you can do except wait it out. At least it’s not your PS5 misbehaving!
4. DNS Settings: Tweak for Better Connection
Your DNS settings might not be playing nice with BT Sport, causing it to misbehave on your PS5. Let’s give them a check and, if needed, a nudge in the right direction:
Change DNS Settings:
- From the PS5 home screen, go to Settings.
- Select Network and then Set Up Internet Connection.
- Choose your connection type (Wi-Fi or wired).
- At the DNS Settings, select Manual.
- Replace the existing DNS addresses with a more reliable option. Google’s DNS is a safe bet: Primary DNS 8.8.8.8, Secondary DNS 8.8.4.4.
- Save the changes and try BT Sport again.
Sometimes, a simple DNS adjustment can make a world of difference in your streaming experience.
5. PS5 System Update: Keep It Fresh
PlayStation regularly releases system updates that can affect the performance of apps like BT Sport. So, don’t forget to ensure your PS5 is running the latest software:
Update Your PS5:
- Head to the PS5 home screen.
- Go to Settings.
- Select System > System Software.
- Check for updates and install any available updates.
After updating, give BT Sport another try. Many issues are resolved with a simple software refresh.
6. User Profile Cleanup: A Fresh Start
If all else fails, it might be worth trying a clean slate. Create a new user profile on your PS5 and see if BT Sport works without hiccups on that fresh account:
Create a New User Profile:
- Go to Settings.
- Select Users and Accounts.
- Choose User > Add User.
- Follow the on-screen instructions to set up a new user profile.
Log in with the new profile, install the BT Sport app, and test it. If it works perfectly, you might want to consider using the new profile for your BT Sport activities.
FAQs
Q2. I’ve tried all the fixes, but BT Sport is still not working on my PS5. What should I do next?
A2: If none of the suggested fixes work, it might be a good idea to reach out to BT Sport’s customer support for assistance. They can provide more specific guidance and check if there are any known issues on their end. Additionally, you can contact Sony’s PlayStation support for further troubleshooting steps.
Q3. Can I use BT Sport on my PS5 if I have a different internet service provider (ISP)?
A3: Yes, you can use BT Sport on your PS5 with a different ISP. The key is to ensure a stable and fast internet connection. Most issues related to BT Sport on PS5 are typically not related to your ISP but rather to your network setup or the app itself.
Q4. How often does BT Sport release app updates for the PS5?
A4: BT Sport releases app updates periodically to improve performance and fix bugs. It’s a good practice to check for updates regularly to ensure you have the latest version installed. You can manually check for updates in the PS5 settings, as explained in Fix #2 of this blog post.
Q5. What if BT Sport is working on other devices but not on my PS5?
A5: If BT Sport works on other devices but not on your PS5, it’s more likely a PS5-specific issue. In this case, consider the fixes mentioned in this blog post, such as checking your internet connection, updating the app, or changing DNS settings.
